A: SIPS is a membership program offered by Sony Middle East and Africa (SOMEA) to professional photographers who meet the eligibility criteria.

• Special Invites for new product launches, seminars & events organised by Sony.
• Complimentary clean and maintenance check service for lenses and camera bodies, up to three (3) times per membership year for eligible products and for a total of six products. Additional lens and body clean and check can be organised subject to the charges borne by Member.
• 10% discount on labour fee towards repair and maintenance of the registered products.
• 10% discount on the purchases of parts for the registered products.
• Priority repair service of registered products at designated service centres upon presentation of membership card.
• Priority and quick repairs in Sony authorised service centre in UAE. Priority/quick repair is only eligible on products that have been registered in full with all details completed (serial number, country of purchase, date of purchase and store purchased) and points verified. Turnaround times cannot be guaranteed and may not be met due to factors such as spare parts unavailability.
• Back up equipment may be available if turnaround time exceeds three (3) working days, subject to availability and upon specific request. There may be delays due to transportation requirements, part availability, very high end and specialized service requirements, confirmation to proceed that is pending by customers etc. Back up unit can be an equivalent or a next available model closer to the user model.
• Proof of purchase to be presented for the repair unit which is under warranty.

A: To be eligible, you must be 18 years or older, a professional photographer, self-employed, or employed by a professional imaging business. You must play a direct and active role in creating moving or still images for third parties with a large proportion of your income derived from this creation. You must also own a minimum of four Sony MEA Alpha Full Frame interchangeable lens cameras or more Sony MEA G master lenses, purchased from an authorized Sony MEA dealer or distributor and live and work in UAE.

A: Membership will be granted as per the discretion of Sony MEA and approved members will be intimated accordingly.

A: The membership period will commence upon the date when the membership kit/card is received by the member and will be valid for a period of two (2) years. Thereafter, the membership term may be extended at the discretion of Sony MEA on a year-by-year basis.

A: No, SIPS membership benefits will only be applicable for the registered individual. Other individuals will need to sign up for their own SIPS account and must meet all the eligibility requirements.

A: The SIPS Card & Strap will remain the property of Sony MEA. You must keep them safe and secure at all times when they are in your possession or power, promptly report any loss or theft to Sony MEA, and return both the SIPS card & strap to Sony MEA immediately upon termination or expiration of your SIPS Membership. Sony MEA reserves the right to charge a reasonable fee as it deems fit for replacement of the SIPS Card or strap.

A: To avail services, you must present the Membership Card or notify the Membership Number. In the event you are unable to provide either the card or membership number Sony MEA may deny offering all or a part of the Services to such member.

A: Sony MEA shall handle Personal Information in accordance with the Sony MEA Group Privacy Policy. Sony MEA shall use the Personal Information only for the purposes listed below and except for cases permitted by laws or regulations, shall not use for any other purpose without prior consent from the member.

A: If you perform any prohibited acts in the course of application or use of the Services, Sony MEA shall terminate your membership and shall not be liable for any loss or damages incurred by you as a result of the use of or inability to use the services by you.

A: To be eligible for Sony Imaging PRO Support membership, you must meet the following criteria:

Be 18 years of age or older


Be a professional photographer, self-employed individual, or an employee of a professional imaging business, who plays a direct and active role in the creation of moving or still images for third parties with a large proportion of their income derived from this creation

Own a minimum of four (4) or more Sony MEA "Alpha" Full Frame interchangeable lens cameras or more Sony MEA G master lenses, purchased from an authorized Sony MEA dealer or distributor Live and work in the UAE

A: Sony Imaging PRO Support membership provides the following benefits:

Welcome Kit consisting of a membership card and camera strap

Special Invites for new product launches, seminars, and events
Priority access to the Sony MEA contact center when calling from the registered mobile number
Complimentary clean and maintenance check service for lenses and camera bodies, up to three (3) times per membership year for eligible products and for a total of six products. Additional lens and body clean and check can be organized at Member's cost (prices quoted on request)
25% discount on labor fee and parts cost for registered products
Priority repair service of registered products at designated service centers upon presentation of membership card
Loan equipment may be available upon request if turnaround time exceeds three (3) working days, subject to availability and upon specific request.

A: The membership period will commence upon the date when the membership kit/card is received by the member and will be valid for a period of two (2) years. Thereafter, the membership term may be extended at the discretion of Sony MEA on a year-by-year basis.

A: No, Sony Imaging PRO Support membership is non-transferable and benefits are only applicable to the registered individual. Other individuals will need to sign up for their own SIPS account and must meet all the eligibility requirements.

A: If you lose your Sony Imaging PRO Support membership card or camera strap, you should promptly report it to Sony MEA. Sony MEA reserves the right to charge a reasonable fee as it deems fit for replacement of the card or strap.

A: If you want to review, correct, or delete your Personal Information, you must notify Sony MEA and they shall respond as promptly as possible.

A: No, Sony MEA shall not be liable for any loss or damages incurred by the member as a result of the use of or inability to use the services by the member. However, Sony MEA shall handle Personal Information in accordance with the Sony MEA Group Privacy Policy.