Sony Imaging PRO Support

As a professional photographer you can now benefit from valuable help and extra peace of mind with Sony Imaging PRO Support

Pro Support Member Benefits

Sony Imaging PRO Support provides unparalleled support to Professional Photographers.

Support helpdesk

A telephone help desk gives you extra support with using your a camera equipment

Free sensor cleaning

Free twice-yearly Image sensor cleaning service and firmware check-up to keep your camera in top condition

Backup camera

Free back-up loan unit to keep you up and running while your unit is being repaired.

Membership Criteria

To be eligible for the benefits of the Sony Imaging PRO Support program, certain requirements must be met. The applicant must own at least four or more "Sony" branded "Alpha" Full Frame interchangeable lens cameras or more "Sony" branded G master lenses, which have been purchased from an authorised SONY dealer or distributor. Once you fill the application for pro-support your application will be evaluated by Sony MEA. Membership will be granted as per the discretion of Sony MEA and approved member will be intimated accordingly.

Membership FAQs

Here are some frequently asked questions and their answers about the Sony Imaging PRO Support Membership.

Q: What is Sony Imaging PRO Support (SIPS)?

A: SIPS is a membership program offered by Sony Middle East and Africa (SOMEA) to professional photographers who meet the eligibility criteria.

Q: Who is eligible for SIPS membership?

A: To be eligible, you must be 18 years or older, a professional photographer, self-employed, or employed by a professional imaging business. You must play a direct and active role in creating moving or still images for third parties with a large proportion of your income derived from this creation. You must also own a minimum of four Sony MEA Alpha Full Frame interchangeable lens cameras or more Sony MEA G master lenses, purchased from an authorized Sony MEA dealer or distributor and live and work in UAE.

Q: How do I become a member of SIPS?

A: Membership will be granted as per the discretion of Sony MEA and approved members will be intimated accordingly.

Q: What is the duration of the SIPS membership?

A: The membership period will commence upon the date when the membership kit/card is received by the member and will be valid for a period of two (2) years. Thereafter, the membership term may be extended at the discretion of Sony MEA on a year-by-year basis.

Q: What benefits do SIPS members receive?

A: SIPS members receive a Welcome Kit, special invites to new product launches, seminars, and events, priority access to the Sony MEA contact center, complimentary clean and maintenance check service for lenses and camera bodies up to three times per membership year for eligible products and for a total of six products, 25% discount on labor fee and parts cost for registered products, priority repair service of registered products at designated service centers upon presentation of the membership card, and loan equipment may be available upon request if turnaround time exceeds three working days, subject to availability and upon specific request.

Q: Can other individuals use my SIPS membership benefits?

A: No, SIPS membership benefits will only be applicable for the registered individual. Other individuals will need to sign up for their own SIPS account and must meet all the eligibility requirements.

Q: What happens if I lose my SIPS card or strap?

A: The SIPS Card & Strap will remain the property of Sony MEA. You must keep them safe and secure at all times when they are in your possession or power, promptly report any loss or theft to Sony MEA, and return both the SIPS card & strap to Sony MEA immediately upon termination or expiration of your SIPS Membership. Sony MEA reserves the right to charge a reasonable fee as it deems fit for replacement of the SIPS Card or strap.

Q: How can I avail of SIPS services?

A: To avail services, you must present the Membership Card or notify the Membership Number. In the event you are unable to provide either the card or membership number Sony MEA may deny offering all or a part of the Services to such member.

Q: How will Sony MEA handle my Personal Information?

A: Sony MEA shall handle Personal Information in accordance with the Sony MEA Group Privacy Policy. Sony MEA shall use the Personal Information only for the purposes listed below and except for cases permitted by laws or regulations, shall not use for any other purpose without prior consent from the member.

Q: What happens if I perform any prohibited acts?

A: If you perform any prohibited acts in the course of application or use of the Services, Sony MEA shall terminate your membership and shall not be liable for any loss or damages incurred by you as a result of the use of or inability to use the services by you.

Q: Who is eligible for Sony Imaging PRO Support membership?

A: To be eligible for Sony Imaging PRO Support membership, you must meet the following criteria:

Be 18 years of age or older


Be a professional photographer, self-employed individual, or an employee of a professional imaging business, who plays a direct and active role in the creation of moving or still images for third parties with a large proportion of their income derived from this creation

Own a minimum of four (4) or more Sony MEA "Alpha" Full Frame interchangeable lens cameras or more Sony MEA G master lenses, purchased from an authorized Sony MEA dealer or distributor Live and work in the UAE

Q: What benefits does Sony Imaging PRO Support membership provide?

A: Sony Imaging PRO Support membership provides the following benefits:

Welcome Kit consisting of a membership card and camera strap

Special Invites for new product launches, seminars, and events
Priority access to the Sony MEA contact center when calling from the registered mobile number
Complimentary clean and maintenance check service for lenses and camera bodies, up to three (3) times per membership year for eligible products and for a total of six products. Additional lens and body clean and check can be organized at Member's cost (prices quoted on request)
25% discount on labor fee and parts cost for registered products
Priority repair service of registered products at designated service centers upon presentation of membership card
Loan equipment may be available upon request if turnaround time exceeds three (3) working days, subject to availability and upon specific request.

Q: How long does Sony Imaging PRO Support membership last?

A: The membership period will commence upon the date when the membership kit/card is received by the member and will be valid for a period of two (2) years. Thereafter, the membership term may be extended at the discretion of Sony MEA on a year-by-year basis.

Q: Can I transfer my Sony Imaging PRO Support membership to someone else?

A: No, Sony Imaging PRO Support membership is non-transferable and benefits are only applicable to the registered individual. Other individuals will need to sign up for their own SIPS account and must meet all the eligibility requirements.

Q: What should I do if I lose my Sony Imaging PRO Support membership card or camera strap?

A: If you lose your Sony Imaging PRO Support membership card or camera strap, you should promptly report it to Sony MEA. Sony MEA reserves the right to charge a reasonable fee as it deems fit for replacement of the card or strap.

Q: What should I do if I want to review, correct, or delete my Personal Information?

A: If you want to review, correct, or delete your Personal Information, you must notify Sony MEA and they shall respond as promptly as possible.

Q: Is Sony MEA liable for any loss or damages incurred by the member as a result of the use of or inability to use the services?

A: No, Sony MEA shall not be liable for any loss or damages incurred by the member as a result of the use of or inability to use the services by the member. However, Sony MEA shall handle Personal Information in accordance with the Sony MEA Group Privacy Policy.

Service Center Near You

List of Service Centers to service your Sony cameras, lenses and accessories.

Jumbo
Al Ain

Building No.2 and Street 22, Shop No.8, Industrial Area Near Dwar Kharaj, Saniya 1, Alain,

Mon-Sat: 09:00am-05:30pm
Sun-Off

Jumbo
RAK

Shop No.1, China Building, Al Nakheel, Behind Jumbo Nakheel Showroom, RAK ,

Mon-Sat: 09:00am-06:30pm
Sun-Off

Jumbo
Sharjah

Near NMC Royal Hospital, Al Zahra Street, Near Clock Tower, Rolla, Sharjah,

Mon-Sat: 10:00am-06:30pm
Sun-Off

Jumbo
Dubai

Jebel Ali Industrial Area No.2, P O Box 25873, Dubai,

Mon-Sat: 09:00am-05:30pm
Sun-Off

Jumbo
Dubai Collection Centre

Shaikh Zayed Road, Intersection 3, Store 605, Level 1, Mall of the Emirates, Barsha, Dubai,

10:00am-10:00pm

Jumbo
Dubai Collection Centre

64 Al Mankhool Rd, Bur Dubai, Dubai. (Opposite to Al Ain Center and adjacent to Khaleej Center.),

Mon-Sat: 10:00am-06:30pm
Sun-Off

Jumbo
Abu Dhabi

Plot number 7, Block 11, Property Number PRP102101, Unit 385134, Shop No. 66, Musaffah Industrial Area M45, Abu Dhabi,

Mon-Sat: 09:00am-05:30pm
Sun-Off

Jumbo
Abu Dhabi

Muroor Road, 15 Al Turath Street, AL Nahyan next to Central Abudhabhi Bus Station E19, Abu Dhabi,

Mon-Sat: 10:00am-06:30pm
Sun-Off

Jumbo
Dubai Collection Centre

Shaikh Zayed Road, Intersection 3, Store 605, Level 1, Mall of the Emirates , Barsha, Dubai, United Arab Emirates

10:00am-10:00pm

Jumbo
Dubai Collection Centre

64 Al Mankhool Rd, Bur Dubai, Dubai. (Opposite to Al Ain Center and adjacent to Khaleej Center),

Mon-Sat: 10:00am-06:30pm
Sun-Off

Jumbo
Dubai Collection Centre

Sony Boutique Dubai Mall Financial Center Rd, Shop SF97, Level 2, The Dubai Mall, Downtown Dubai, Dubai,

Sun-Wed: 10:00am-10:00pm
Thu-Sat: 10:00am-12:00am

Jumbo
Dubai Collection Centre

Sony Store (Kansas) Mall of Emirates Shaikh Zayed Road, Intersection 3, Store 605, Level 1, Mall of the Emirates , Barsha, Dubai,

Sun-Wed:10:00am-10:00pm
Thu-Sat: 10:00am-12:00am

Advanced Media Trading LLC
Dubai

Mezzanine Floor, Galadari Automobiles, Mazda Showroom Building, Sheikh Zayed Rd. P.O.Box: 44156, Dubai-UAE,

Mon-Thu: 10:00am-07:00pm
Fri: 10:00am-04:00pm
Sat-Sun: Off

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