Sony Imaging
PRO Support

As a professional photographer you can now benefit from valuable help and extra peace of mind with Sony Imaging PRO Support

Pro Support Member Benefits

Sony Imaging PRO Support provides unparalleled support to Professional Photographers.

Support helpdesk

Phone and Email Support Available Exclusively for Pro Support Members.

Free sensor cleaning

Free up to three times yearly Image sensor cleaning service and firmware check-up to keep your camera in top condition

Equipment Benefit

SIPS welcome Kit inclusive of membership card
Back up equipment for repairs lasting more than three days

Membership Criteria

To be eligible for the benefits of the Sony Imaging PRO Support program, certain requirements must be met.
The applicant must own any combination of a minimum of four or more "Alpha" Full Frame interchangeable lens cameras or G master lenses, which have been purchased from an authorized SONY dealer or distributor. Once you fill the application for pro-support your application will be evaluated by Sony MEA. Membership will be granted as per the discretion of Sony MEA and approved member will be intimated accordingly.

FOR FURTHER DETAILS, PLEASE REFER TO THE PROGRAM'S TERMS AND CONDITIONS.

Membership FAQs

Here are some frequently asked questions and their answers about the Sony Imaging PRO Support Membership.

Q: What is Sony Imaging PRO Support (SIPS)?

A: SIPS is a membership program offered by Sony Middle East and Africa (SOMEA) to professional photographers who meet the eligibility criteria.

Q: What benefits do SIPS members receive?

  • Special Invites for new product launches, seminars & events organised by Sony.
  • Complimentary clean and maintenance check service for lenses and camera bodies, up to three (3) times per membership year for eligible products and for a total of six products. Additional lens and body clean and check can be organised subject to the charges borne by Member.
  • 10% discount on labour fee towards repair and maintenance of the registered products.
  • 10% discount on the purchases of parts for the registered products.
  • Priority repair service of registered products at designated service centres upon presentation of membership card.
  • Priority and quick repairs in Sony authorised service centre in UAE. Priority/quick repair is only eligible on products that have been registered in full with all details completed (serial number, country of purchase, date of purchase and store purchased) and points verified. Turnaround times cannot be guaranteed and may not be met due to factors such as spare parts unavailability.
  • Back up equipment may be available if turnaround time exceeds three (3) working days, subject to availability and upon specific request. There may be delays due to transportation requirements, part availability, very high end and specialized service requirements, confirmation to proceed that is pending by customers etc. Back up unit can be an equivalent or a next available model closer to the user model.
  • Proof of purchase to be presented for the repair unit which is under warranty.

Q: Who is eligible for SIPS membership?

A: To be eligible, you must be 18 years or older, a professional photographer, self-employed, or employed by a professional imaging business. You must play a direct and active role in creating moving or still images for third parties with a large proportion of your income derived from this creation. You must also own a minimum of four Sony MEA Alpha Full Frame interchangeable lens cameras or more Sony MEA G master lenses, purchased from an authorized Sony MEA dealer or distributor and live and work in UAE.

Q: How do I become a member of SIPS?

A: Membership will be granted as per the discretion of Sony MEA and approved members will be intimated accordingly.

Q: What is the duration of the SIPS membership?

A: The membership period will commence upon the date when the membership kit/card is received by the member and will be valid for a period of two (2) years. Thereafter, the membership term may be extended at the discretion of Sony MEA on a year-by-year basis.

Q: Can other individuals use my SIPS membership benefits?

A: No, SIPS membership benefits will only be applicable for the registered individual. Other individuals will need to sign up for their own SIPS account and must meet all the eligibility requirements.

Q: What happens if I lose my SIPS card or strap?

A: The SIPS Card & Strap will remain the property of Sony MEA. You must keep them safe and secure at all times when they are in your possession or power, promptly report any loss or theft to Sony MEA, and return both the SIPS card & strap to Sony MEA immediately upon termination or expiration of your SIPS Membership. Sony MEA reserves the right to charge a reasonable fee as it deems fit for replacement of the SIPS Card or strap.

Q: How can I avail of SIPS services?

A: To avail services, you must present the Membership Card or notify the Membership Number. In the event you are unable to provide either the card or membership number Sony MEA may deny offering all or a part of the Services to such member.

Q: How will Sony MEA handle my Personal Information?

A: Sony MEA shall handle Personal Information in accordance with the Sony MEA Group Privacy Policy. Sony MEA shall use the Personal Information only for the purposes listed below and except for cases permitted by laws or regulations, shall not use for any other purpose without prior consent from the member.

Q: What happens if I perform any prohibited acts?

A: If you perform any prohibited acts in the course of application or use of the Services, Sony MEA shall terminate your membership and shall not be liable for any loss or damages incurred by you as a result of the use of or inability to use the services by you.

Q: Who is eligible for Sony Imaging PRO Support membership?

A: To be eligible for Sony Imaging PRO Support membership, you must meet the following criteria:

Be 18 years of age or older


Be a professional photographer, self-employed individual, or an employee of a professional imaging business, who plays a direct and active role in the creation of moving or still images for third parties with a large proportion of their income derived from this creation

Own a minimum of four (4) or more Sony MEA "Alpha" Full Frame interchangeable lens cameras or more Sony MEA G master lenses, purchased from an authorized Sony MEA dealer or distributor Live and work in the UAE

Q: What benefits does Sony Imaging PRO Support membership provide?

A: Sony Imaging PRO Support membership provides the following benefits:

Welcome Kit consisting of a membership card and camera strap

Special Invites for new product launches, seminars, and events
Priority access to the Sony MEA contact center when calling from the registered mobile number
Complimentary clean and maintenance check service for lenses and camera bodies, up to three (3) times per membership year for eligible products and for a total of six products. Additional lens and body clean and check can be organized at Member's cost (prices quoted on request)
25% discount on labor fee and parts cost for registered products
Priority repair service of registered products at designated service centers upon presentation of membership card
Loan equipment may be available upon request if turnaround time exceeds three (3) working days, subject to availability and upon specific request.

Q: How long does Sony Imaging PRO Support membership last?

A: The membership period will commence upon the date when the membership kit/card is received by the member and will be valid for a period of two (2) years. Thereafter, the membership term may be extended at the discretion of Sony MEA on a year-by-year basis.

Q: Can I transfer my Sony Imaging PRO Support membership to someone else?

A: No, Sony Imaging PRO Support membership is non-transferable and benefits are only applicable to the registered individual. Other individuals will need to sign up for their own SIPS account and must meet all the eligibility requirements.

Q: What should I do if I lose my Sony Imaging PRO Support membership card or camera strap?

A: If you lose your Sony Imaging PRO Support membership card or camera strap, you should promptly report it to Sony MEA. Sony MEA reserves the right to charge a reasonable fee as it deems fit for replacement of the card or strap.

Q: What should I do if I want to review, correct, or delete my Personal Information?

A: If you want to review, correct, or delete your Personal Information, you must notify Sony MEA and they shall respond as promptly as possible.

Q: Is Sony MEA liable for any loss or damages incurred by the member as a result of the use of or inability to use the services?

A: No, Sony MEA shall not be liable for any loss or damages incurred by the member as a result of the use of or inability to use the services by the member. However, Sony MEA shall handle Personal Information in accordance with the Sony MEA Group Privacy Policy.

Service Center Near You

List of Service Centers to service your Sony cameras, lenses and accessories.

Jumbo
Al Ain

Building No.2 and Street 22, Shop No.8, Industrial Area Near Dwar Kharaj, Saniya 1, Alain, United Arab Emirates

Mon-Sat: 09:00am-05:30pm
Sun-Off

Jumbo
RAK

Shop No.1, China Building, Al Nakheel, Behind Jumbo Nakheel Showroom, RAK , United Arab Emirates

Mon-Sat: 09:00am-06:30pm
Sun-Off

Jumbo
Sharjah

Near NMC Royal Hospital, Al Zahra Street, Near Clock Tower, Rolla, Sharjah, United Arab Emirates

Mon-Sat: 10:00am-06:30pm
Sun-Off

Jumbo
Dubai

Jebel Ali Industrial Area No.2, P O Box 25873, Dubai, United Arab Emirates

Mon-Sat: 09:00am-05:30pm
Sun-Off

Jumbo
Dubai Collection Centre

Shaikh Zayed Road, Intersection 3, Store 605, Level 1, Mall of the Emirates, Barsha, Dubai, United Arab Emirates

10:00am-10:00pm

Jumbo
Dubai Collection Centre

64 Al Mankhool Rd, Bur Dubai, Dubai. (Opposite to Al Ain Center and adjacent to Khaleej Center.), United Arab Emirates

Mon-Sat: 10:00am-06:30pm
Sun-Off

Jumbo
Abu Dhabi

Plot number 7, Block 11, Property Number PRP102101, Unit 385134, Shop No. 66, Musaffah Industrial Area M45, Abu Dhabi, United Arab Emirates

Mon-Sat: 09:00am-05:30pm
Sun-Off

Jumbo
Abu Dhabi

Muroor Road, 15 Al Turath Street, AL Nahyan next to Central Abudhabhi Bus Station E19, Abu Dhabi, United Arab Emirates

Mon-Sat: 10:00am-06:30pm
Sun-Off

Jumbo
Dubai Collection Centre

Sony Boutique Dubai Mall Financial Center Rd, Shop SF97, Level 2, The Dubai Mall, Downtown Dubai, Dubai, United Arab Emirates

Sun-Wed: 10:00am-10:00pm
Thu-Sat: 10:00am-12:00am

Jumbo
Dubai Collection Centre

Sony Store (Kansas) Mall of Emirates Shaikh Zayed Road, Intersection 3, Store 605, Level 1, Mall of the Emirates , Barsha, Dubai, United Arab Emirates

Sun-Wed:10:00am-10:00pm
Thu-Sat: 10:00am-12:00am

Advanced Media Trading LLC
Dubai

Mezzanine Floor, Galadari Automobiles, Mazda Showroom Building, Sheikh Zayed Rd. P.O.Box: 44156, Dubai-UAE, United Arab Emirates

Mon-Thu: 10:00am-07:00pm
Fri: 10:00am-04:00pm
Sat-Sun: Off

United Broadcast & Media Solution
Dubai

Rashid Al Majid Building, Airport Road, Dubai, U.A.E., United Arab Emirates

Mon-Fri: 09:00am-06:00pm
Sat-Sun: Off

For more information please contact Sony

Telephone: 800 7669

Email: [email protected]

What’s New?

Mastering Wildlife Photography with the Sony A9III

Webinar

Mastering Wildlife Photography with the Sony A9III

Business Fundamentals For Filmmakers  Course

Webinar

Business Fundamentals For Filmmakers Course

Irfan Junejo’s Tips & Tricks Episode 2 – Quality of Content

Workshops

Irfan Junejo’s Tips & Tricks Episode 2 – Quality of Content

My Creative Process in Portrait Lighting

Workshops

My Creative Process in Portrait Lighting