A: Please follow the steps below to reset your password:

• Visit the Alpha Universe MEA login page (www.alphauniverse-mea.com/login)
• Click on ‘Forgot your password?’
  
• Enter your username or email address and click the ‘Reset my password’ button
  
• A password reset link will be sent to your registered email address

A: Please ensure that you are using the correct username and password. If the problem persists, try to reset your password using the steps above.

A: In case the above steps are still unsuccessful, please email [email protected] using your registered email address.

A: Please check your email’s spam folder. Alternatively, you can find confirmation details for any workshops you have signed up for by clicking on ‘My Events’ under your account menu.

A: Offline workshops are only available in your country of residence selected during the registration process.

A: Please follow the steps below to update your country of residence:
1. Log in to Alpha Universe.
2. Find your name in the top right corner, and beneath that, go to My Dashboard.
3. Select "Edit Profile" and revise your country of residence to the preferred location.

A: Please ensure you are following the correct steps in the Product Registration FAQ (Link to Product Registration FAQ). In case these steps are still unsuccessful, please email [email protected] with the serial number of the product you are trying to register and the country of purchase. We will investigate the matter and respond within 3 working days.

A: Registering your product gives you access to gear tips, seminars and workshops, and exclusive discounts and promotions on Sony Gear. You can even have your work reviewed by our Alpha ambassadors!

A: Registering your product and joining The Alpha Universe is completely free.

A: Please follow the steps below to register your product:

• Sign in to the Alpha Universe MEA site (www.alphauniverse-mea.com/login)
  
• Navigate to the Product Registration section
  
• Click on ‘REGISTER YOUR PRODUCT’
  
• Select the ‘Sony Gear’ tab
  
• Input your product’s serial number
  
• Click ‘Register’
  
  If successful, a popup will appear indicating that your product is pending verification.

A: If your serial number cannot be validated, please manually input the relevant information by following the steps below:

• Select your product’s category, model number, country of purchase and date of purchase
  
• Attach your product’s purchase invoice
  
• Click ‘Register’
  
  If successful, a popup will appear indicating that your product is pending verification.

A: Navigate to the ‘Your Sony Product’ section to view your products and statuses.

A: If your serial number was successfully validated, your verification will be instantly approved. In the case of a manual registration, verification will take 1 to 2 working days for approval.

A: If your product was purchased from outside of the Middle East and Africa region, you will be able to register it by manually inputting the information. Please refer to the registration process steps above to resolve this.

A: There is no limit to the number of products you can register to yourself.

A: There may be several reasons for unsuccessful registration:

• The product was purchased second-hand and is already registered to a previous owner.
• The registration details were not input correctly. Please check for any errors or misspellings.
• The product was purchased from a country outside of the Middle East and Africa region. Please refer to the registration process steps above to resolve this.

A: In case the above steps are still unsuccessful, please email [email protected] with the serial number of the product you are trying to register and which country did you purchase.